Terms and Conditions

Examination and Certification Voucher Terms and Conditions

Effective Date: November 1^st, 2026

These Terms and Conditions apply to all examination, certification, assessment, training, retake, and related vouchers purchased through the Seneca Polytechnic Marketplace.

By purchasing a voucher, the purchaser agrees to these Terms and Conditions, along with any applicable policies of the examination sponsor, certification provider, testing organization, and delivery provider associated with the voucher.

1. About the Voucher

A voucher is a digital code that may be applied toward an eligible examination, certification, assessment, training product, retake, or related service offered by the applicable provider.

Each voucher:

·       is valid only for the product, examination, region, currency, delivery method, or candidate category identified in the product description;

·       may generally be used only once, unless the product description states otherwise;

·       has no cash value; and

·       cannot be combined with another voucher, discount, or promotional offer unless permitted by the applicable provider.

Purchasers are responsible for reviewing the product description and confirming that the voucher is suitable for their intended use before completing the purchase.

2. Purchaser Eligibility and Pricing

Vouchers may be made available to:

·       current Seneca students;

·       Seneca employees;

·       Seneca alumni; and

·       members of the external community,

subject to product availability and any eligibility requirements listed on the Seneca Marketplace.

Certain prices, discounts, or voucher types may be restricted to specific groups. Seneca may request proof of eligibility before processing a discounted or restricted voucher order.

The purchaser is responsible for confirming that they meet all eligibility requirements before completing the purchase. If the purchaser does not meet the stated eligibility requirements, the order may be cancelled. The purchaser will not be eligible for a refund.

All prices are listed in Canadian dollars unless otherwise stated. Applicable taxes will be charged at checkout.

3. Order Information

The purchaser is responsible for providing accurate and complete information, including their name, email address, Seneca identification number where applicable, and any other information required to process the order.

Seneca is not responsible for delays or non-delivery caused by incorrect or incomplete information provided by the purchaser.

Purchasers must review their order carefully before submitting payment. Selecting the incorrect examination, voucher type, product, region, currency, testing format, or eligibility category may not qualify the purchaser for a refund or exchange once the voucher has been issued or processed.

4. Voucher Delivery and Redemption

Voucher Issuance

Upon successful purchase, the voucher code will be delivered electronically to the email address associated with the order. Orders may be subject to verification of payment, eligibility, purchaser information, and voucher availability before the voucher is issued.

The purchaser must contact external.testing@senecapolytechnic.ca if the voucher is not received within 15 working days of the purchase date.

Voucher Redemption

Once issued, the purchaser can redeem their voucher through PearsonVue to select their preferred testing format:

•           Online Testing: The purchaser redeems the voucher directly through PearsonVue to schedule and complete an online examination.

•           In-Person Testing: The purchaser redeems the voucher through PearsonVue and selects a Seneca Test Centre as their preferred testing location. The purchaser must follow all booking instructions, arrive on time with required identification, and attend the examination at the scheduled date and time.

 

5. Voucher Validity and Expiration

Each voucher is subject to the expiration date provided in the product description, purchase confirmation, voucher delivery email, or applicable provider terms.

The purchaser is responsible for scheduling and completing the examination, assessment, training, or related service within the voucher’s validity period.

Unless expressly permitted by the applicable provider, scheduling an appointment before the voucher expires does not extend the voucher’s validity if the appointment takes place after the expiration date.

Voucher expiration dates cannot normally be extended. Seneca cannot guarantee that a provider will approve an extension, replacement, or exception.

Unused vouchers that expire will not normally be refunded, credited, exchanged, or replaced.

6. Refunds

Except where required by applicable law, voucher purchases are final and non-refundable once the voucher has been issued, redeemed, applied to an appointment, or used on the purchaser’s behalf.

A refund request may only be considered where:

·       Seneca is unable to provide the voucher or examination purchased;

·       the purchaser was charged more than once for the same order;

·       Seneca processed a voucher or examination that did not match the confirmed order;

·       the voucher was invalid when supplied and the issue was not caused by the purchaser; or

·       a refund is otherwise required by applicable law.

All refund requests must be submitted to external.testing@senecapolytechnic.ca:

·       within 30 calendar days of the purchase date; and

·       at least 60 calendar days before the voucher’s expiration date.

Both conditions must be met for a refund request to be considered.

Submitting a refund request does not guarantee approval. Seneca may verify with the applicable provider whether the voucher has been issued, viewed, activated, redeemed, transferred, scheduled, cancelled, or otherwise used before making a decision.

Refunds will not be provided where the purchaser:

·       selected the wrong examination, voucher, testing format, region, or product;

·       did not meet the applicable eligibility requirements;

·       changed their mind;

·       no longer wishes to take the examination;

·       failed to schedule or complete the examination before the voucher expired;

·       did not meet identification, technical, admission, language, or candidate requirements;

·       arrived late or missed the examination;

·       failed the examination;

·       cancelled or rescheduled after the applicable deadline;

·       was denied admission because of a violation of provider or Test Centre policies; or

·       independently purchased another voucher or examination appointment.

Approved refunds will normally be returned to the original method of payment.

7. Order Corrections

Seneca will not normally begin issuing or processing a voucher until 48 business hours after the purchase has been completed.

This period allows the purchaser sufficient time to review the purchase confirmation and notify Seneca of any errors or requested corrections.

Requests for order corrections must be submitted to external.testing@senecapolytechnic.ca within 48 business hours of purchase.

The purchaser must include:

·       their full name;

·       order or transaction number;

·       the voucher or examination purchased; and

·       details of the requested correction.

Correction requests may include errors relating to the examination selected, purchaser information, voucher category, or eligibility.

Requests received after the 48-business-hour correction period may not be accepted. Once a voucher has been issued, redeemed, applied to an appointment, or used on the purchaser’s behalf, it cannot normally be corrected, exchanged, transferred, or replaced.

Approval of an order correction remains subject to voucher availability, provider rules, eligibility requirements, and any difference in price.

The purchaser is responsible for reviewing all order details immediately after completing the purchase.

8. Scheduling an Examination or Service

Purchasing a voucher does not automatically schedule an examination, assessment, training session, or other appointment.

The purchaser is responsible for:

·       creating or accessing the required candidate or provider account;

·       ensuring that the name on the account matches the identification that will be presented;

·       selecting the correct examination, assessment, or service;

·       entering the voucher code during the applicable checkout or registration process, where required;

·       selecting an available date, time, location, and delivery method;

·       reviewing all candidate and technical requirements; and

·       confirming that the voucher has been successfully applied before completing the booking.

Appointments are subject to provider and Test Centre availability.

Purchasing a voucher does not guarantee that an appointment will be available at Seneca, at another location, online, or on a particular date.

9. Rescheduling and Cancellation

Seneca sells or administers the voucher but does not control the scheduling, cancellation, or rescheduling rules established by third-party examination and certification providers.

Candidates must manage appointment changes through the applicable provider’s scheduling system or support channel, unless instructed otherwise by Seneca.

Cancellation and rescheduling deadlines vary by provider and/or PearsonVue. Candidates are responsible for reviewing and complying with the rules that apply to their appointment.

A candidate who cancels or reschedules after the applicable deadline, arrives late, or fails to attend may forfeit the voucher and any associated examination or service fee.

Provider policies may change from time to time. The policies in effect at the time of the appointment will apply.

Cancelling an appointment does not automatically entitle the purchaser to a refund from Seneca.

Where a provider restores a voucher following an eligible cancellation or rescheduling request, the voucher may only be reused within its remaining validity period and in accordance with the provider’s rules.

10. Lost, Stolen, or Disclosed Voucher Codes

Voucher codes should be treated like cash and stored securely.

Seneca is not responsible for a voucher that is:

·       lost;

·       stolen;

·       forwarded;

·       publicly posted;

·       disclosed to another person;

·       entered on an unauthorized website; or

·       redeemed without the purchaser’s permission,

after it has been delivered to the purchaser’s designated email address or account.

Purchasers must notify Seneca immediately if they believe a voucher was compromised before delivery or because of an error attributable to Seneca.

Seneca will review the matter but cannot guarantee that the applicable provider will replace or restore the voucher.

11. Transfers and Resale

Vouchers may not be resold, reproduced, altered, exchanged for cash, or used for unauthorized commercial purposes.

Purchasers must not advertise or distribute vouchers through third-party marketplaces, resale platforms, or unauthorized websites.

Transfers to another individual are subject to the rules of the applicable provider and Seneca. Unless the product description expressly states otherwise, purchasers should treat vouchers as non-transferable after issuance.

Seneca may cancel an order, deactivate a voucher where permitted, or decline future purchases where it reasonably suspects:

·       fraud;

·       unauthorized resale;

·       bulk purchasing for resale;

·       payment misuse;

·       misrepresentation of eligibility; or

·       another violation of these Terms and Conditions.

12. Candidate Responsibilities

The purchaser and candidate are responsible for reviewing and complying with all applicable provider requirements, including:

·       identification requirements;

·       account and registration requirements;

·       Test Centre rules;

·       online-proctoring requirements;

·       computer, internet, and technical requirements;

·       examination security and confidentiality requirements;

·       accommodation-request procedures;

·       retake policies;

·       age or eligibility restrictions; and

·       candidate conduct requirements.

Seneca does not control examination content, scoring, certification decisions, provider systems, online-proctoring platforms, or admission decisions made by third-party providers.

A failed examination, invalid identification, technical issue attributable to the candidate, late arrival, missed appointment, or violation of provider rules does not make the voucher eligible for a refund.

13. Cancellation of In-Person Testing Due to Circumstances Beyond Seneca’s Control

An in-person examination may be cancelled or postponed because of circumstances beyond Seneca’s reasonable control, including:

·       severe weather or unsafe travel conditions;

·       a Seneca campus or Test Centre closure;

·       power, internet, system, or building-service disruptions;

·       emergency situations;

·       health and safety concerns; or

·       other operational circumstances that prevent the examination from being administered safely.

In some circumstances, purchasers may receive as little as one hour notice of a cancellation or closure.

Purchasers are responsible for monitoring their email, telephone messages, Seneca communications, and applicable campus-closure notices before travelling to the Test Centre.

Where an in-person examination is cancelled by Seneca because of circumstances beyond its control, Seneca will provide instructions regarding rescheduling.

Purchasers should be prepared for the possibility of short-notice cancellations and should avoid making non-refundable travel, accommodation, childcare, or other arrangements connected to the examination.

Seneca will not be responsible for related personal expenses or losses.

14. Marketplace and Technical Errors

Seneca may cancel an order where:

·       a product or price was displayed incorrectly;

·       the voucher is unavailable;

·       the transaction appears fraudulent or unauthorized;

·       the purchaser does not meet the eligibility requirements;

·       the provider does not authorize the sale;

·       supplier inventory is unavailable; or

·       Seneca is prohibited from completing the transaction by law, institutional policy, or provider rules.

Seneca is not required to honour an obvious pricing, product-description, inventory, or technical error.

Any refund eligibility following an order cancellation will be determined in accordance with these Terms and Conditions, applicable provider rules, and applicable law.

15. Provider-Specific Terms

Certain vouchers may be subject to additional provider-specific conditions, including:

·       different cancellation or rescheduling deadlines;

·       restrictions on refunds or exchanges;

·       specific country or regional limitations;

·       candidate eligibility requirements;

·       fixed voucher expiration dates;

·       retake conditions;

·       account requirements; or

·       restrictions on transfers or resale.

These conditions may appear in the product description, purchase confirmation, voucher delivery email, or the provider’s official policies.

Where provider-specific terms conflict with these general Terms and Conditions, the provider-specific terms will apply to the extent necessary to administer and redeem the voucher, subject to applicable law.

16. Privacy

Seneca will collect, use, and disclose personal information as necessary to:

·       process the purchase;

·       verify eligibility;

·       deliver or redeem the voucher;

·       prevent fraud;

·       provide customer support;

·       communicate with the voucher provider; and

·       meet legal and contractual requirements.

When the purchaser registers or schedules directly with a provider, that provider may separately collect and process personal information under its own privacy policy.

Purchasers should not send voucher codes, passwords, payment information, or unnecessary identification documents through unsecured communication channels.

17. Changes to Products and Provider Policies

Voucher providers may change:

·       examination or service prices;

·       product availability;

·       delivery methods;

·       scheduling rules;

·       cancellation and rescheduling requirements;

·       voucher conditions;

·       certification requirements; and

·       candidate eligibility rules.

Seneca may update these Terms and Conditions from time to time.

The version accepted at the time of purchase will generally apply to that purchase, except where a change is required by law or by a provider and is applicable to existing vouchers.

18. Limitation of Seneca’s Role

Seneca acts as a seller or authorized distributor of the applicable voucher and may also administer certain in-person examinations.

The examination sponsor, certification organization, assessment provider, or testing company remains responsible for administering the applicable program, examination, certification, or service.

Seneca does not guarantee:

·       the purchaser’s eligibility to take an examination or use a service;

·       the purchaser’s successful completion of an examination or certification;

·       the availability of a particular appointment;

·       uninterrupted operation of provider systems;

·       the continuation of a particular examination, certification, or service;

·       recognition of a certification by an employer, regulator, institution, or professional body; or

·       employment, academic, immigration, licensing, or professional outcomes.

Nothing in these Terms and Conditions limits any right or remedy that cannot legally be excluded under applicable law.

19. Contact Information

Questions regarding voucher orders, delivery, refunds, corrections, or order errors should be directed to:

Seneca Polytechnic Test Centres
Email: external.testing@senecapolytechnic.ca
Telephone: +1-437-312-0728
Service hours: Monday-Friday, 8:30 am to 4:30 pm

Questions regarding appointment scheduling, candidate profiles, examination requirements, online testing, score reports, certification status, or provider policies should be directed to the applicable examination or voucher provider, unless Seneca has provided different instructions.

20. Acceptance

By completing the purchase, the purchaser confirms that they:

·       have reviewed the selected voucher and product information;

·       understand the voucher’s expiration date;

·       understand that purchasing a voucher does not automatically schedule an appointment;

·       understand the refund, correction, cancellation, and rescheduling restrictions;

·       understand that provider-specific rules may also apply; and

·       agree to these Terms and Conditions.