Seneca Polytechnic Test Centres — Frequently Asked Questions

 

Eligibility & Registration

1.  Who can take an examination through Seneca Test Centres?

We welcome candidates from all backgrounds! Our test centres serve:

• Current Seneca Polytechnic students
• Seneca employees
• Seneca alumni
• Members of the external community

Certain pricing or voucher types may be restricted to specific groups. We may request proof of eligibility (such as a valid student ID or alumni documentation) before processing discounted or restricted voucher orders.

 

2.  Do I need to create any accounts?

It depends on the examination you're registering for. Most candidates will need to create an account with the examination provider (such as PearsonVue or the certification body) to schedule and complete their exam.

Once you purchase your voucher, we'll send you detailed instructions via email with all the account setup steps and requirements for your specific exam. Our team is here to help if you have any questions along the way.

 

3.  What identification is required?

You must bring a valid, current physical photo ID to your in-person examination.

Acceptable forms include:

• Driver's license
• Passport
• Government-issued photo ID

Please note: Digital copies, photos of ID, or health cards are not accepted. We require original physical documents for verification purposes.

Purchasing & Payment

4.   How do I purchase a voucher?

Vouchers are purchased directly through the Seneca Polytechnic Marketplace online. Simply select your examination, review the product details carefully (including validity dates and eligibility requirements), and complete your order.

 

5.   What payment methods are accepted?

We accept the following payment methods through the Seneca Marketplace:

• Visa
• Mastercard

Please note: Seneca uses a cashless payment system. In-person payments and cash are not accepted.

 

6.   Can I purchase multiple vouchers at once?

Yes, you can! Vouchers can be purchased in batches through the Seneca Marketplace. Simply add multiple vouchers to your order before completing checkout. If you have questions about bulk purchasing or need special arrangements for your organization, please reach out to us at external.testing@senecapolytechnic.ca.

 

7.   What happens if my payment didn't process?

If your payment appears to have been declined or didn't go through, please contact your banking institution or payment provider first to investigate the issue. Once that's resolved, you're welcome to attempt your purchase again.

If you continue to experience difficulties, our team is happy to assist—please email us at external.testing@senecapolytechnic.ca.

 

8.   What happens after I make payment?

Here's our process to protect your interests:

1.       You'll receive a purchase confirmation immediately via email

2.       We process your order for verification over the next 48 business hours, which gives you time to request any corrections if needed

3.       Once verified and approved, we purchase your voucher from the provider

4.       Your voucher code is delivered electronically to your email address

If you don't receive your voucher code within 15 working days of purchase, please contact us at external.testing@senecapolytechnic.ca.

 

9.   Can I correct my order after purchase?

Yes, but time is important! You have 48 business hours from your purchase date to request corrections.

Corrections may include errors in:

• The examination selected
• Your personal information
• The voucher category or eligibility type

To request a correction, email external.testing@senecapolytechnic.ca with:

• Your full name
• Order/transaction number
• The voucher or examination purchased
• Details of the correction needed

Important: Once a voucher has been issued, redeemed, or used, it cannot normally be corrected, exchanged, transferred, or replaced. Please review your order details carefully before submitting payment.

Scheduling & Preparation

10.   How far in advance should I book my exam?

We recommend scheduling your exam as early as possible to secure your preferred date and time. Purchasing a voucher does not automatically schedule your exam appointment—this is a separate step.

Once you receive your voucher code, you'll need to:

1.       Create or access your account with the examination provider

2.       Enter your voucher code during checkout or registration

3.       Select your preferred date, time, location, and delivery method

4.       Review all candidate and technical requirements

5.       Confirm the booking

Appointment availability varies by location and exam type. We encourage you to schedule early, as popular dates and times fill quickly.

 

11.   When is my booking confirmed?

After you've completed your booking through the examination provider's system, you should receive a confirmation email with your appointment details, including date, time, and location.

If you've scheduled an in-person exam at a Seneca Test Centre, please also check your email for any additional instructions or requirements from our Test Centres team.

 

12.   What should I bring to my in-person exam?

Please bring:

1. Valid physical photo ID (as described above)
2. Confirmation emails from the Test Centre or examination provider

Everything else will either be provided by us or is not permitted in the exam room. Please do not bring personal belongings, electronic devices (unless approved), study materials, or bags into the testing area.

 

13.   How are online and in-person exams different?

The examination content is identical—the only difference is the delivery format:

Online Testing: You complete your exam from home or another remote location with online proctoring

In-Person Testing: You attend an exam session at one of our Seneca Test Centres

Both formats meet the same standards and certification requirements. Choose the format that works best for your situation, keeping in mind any technical or accessibility requirements.

 

14.   Can I do my exam at home?

Yes, many of our examinations can be taken online from home with online proctoring. However, we strongly recommend completing your exam at one of our three Seneca Test Centres, where you'll benefit from:

• A controlled, distraction-free environment optimized for testing
• Reliable internet and technical support on-site
• Professional invigilation to ensure exam integrity Dedicated facilities designed for your success

Online testing requires you to meet specific technical and environmental requirements. If you'd like to learn more about the advantages of testing at a Seneca Test Centre or have questions about your options, please contact us at external.testing@senecapolytechnic.ca.

 

15.   How often are exams offered?

There's no limit to exam frequency! You're welcome to book with us during our regular office hours. Please check our Hours of Operation for availability.

Specific exam dates and times may vary by exam type and provider, so we recommend checking availability when you're ready to schedule.

Changes, Cancellations & Rescheduling

16.   Can I reschedule my exam?

Rescheduling requests are subject to availability and the specific provider's policies. Each examination provider (such as PearsonVue or the certification body) has its own cancellation and rescheduling deadlines and rules.

Here's what you should do:

1.       Review the cancellation and rescheduling deadlines provided with your appointment confirmation

2.       Contact the examination provider or PearsonVue to request your change before the deadline

3.       If you need assistance, you can also reach out to us at external.testing@senecapolytechnic.ca

Important: If you reschedule after the provider's deadline or cancel too late, you may forfeit your voucher and exam fee. Where a provider restores a voucher after an eligible cancellation, you can only reuse it within the remaining validity period.

 

17.   What happens if I miss my scheduled exam?

If you fail to attend your scheduled appointment, you may forfeit your voucher and the associated exam fee. Seneca cannot guarantee that the provider will issue a refund or allow you to reschedule.

To ensure you're ready:

• Mark your exam date and time clearly in your calendar
• Plan to arrive at least 30 minutes early for in-person exams
• Test your technical setup well in advance if you're taking an online exam
• Monitor your email for any updates or cancellations from the Test Centre.

 

18.   What if Seneca Test Centre cancels or closes?

We may need to cancel or postpone an in-person exam due to circumstances beyond our control, such as:

• Severe weather or unsafe travel conditions
• Unexpected campus or Test Centre closure
• Power, internet, system, or building-service disruptions
• Emergency or health and safety situations

In these cases:

• We'll notify you as soon as possible via email
• You may receive as little as one hour's notice
• We'll provide instructions for rescheduling
• We'll work with the provider to restore or reschedule your voucher

Our recommendation: Before travelling to the Test Centre, please monitor your email and check any Seneca campus-closure notices. Seneca is not responsible for non-refundable travel, accommodation, or other related personal expenses if a cancellation occurs.

Voucher Details & Validity

19. How long is my voucher valid?

Vouchers have expiration dates specified in:

• The product description on the Marketplace
• Your purchase confirmation
• The voucher delivery email
• The examination provider's terms

Most vouchers are valid for one year from purchase, but please confirm the exact expiration date for your specific voucher. You are responsible for scheduling and completing your exam before the voucher expires.

Important: Unless the provider expressly permits it, scheduling an appointment before the voucher expires does not extend its validity if your exam takes place after the expiration date. Expired vouchers are generally not refunded, credited, exchanged, or replaced.

 

20.   Are vouchers transferable?

No, vouchers are non-transferable. Each voucher is issued for the specific purchaser and cannot be sold, given to another person, or used by anyone other than the purchaser (unless the product description expressly states otherwise).

Keep your voucher secure:

• Do not resell through third-party marketplaces
• Do not publicly post online
• Do not share on unauthorized websites

We take voucher security seriously. If you believe your voucher has been compromised, please notify us immediately at external.testing@senecapolytechnic.ca.

 

21.   Can I use my voucher more than once?

Each voucher may generally be used only once for the examination and region specified in the product description. If you need to retake an exam, you'll need to purchase a new voucher.

Refunds & Returns

22.   Can I get a refund?

Voucher purchases are final and non-refundable once the voucher has been issued, redeemed, applied to an appointment, or used.

However, refunds may be considered in these limited circumstances:

• Seneca was unable to provide the voucher or examination you purchased
• You were charged more than once for the same order
• Seneca processed a voucher that didn't match your confirmed order
• The voucher was invalid when supplied and the issue wasn't caused by you
• A refund is otherwise required by applicable law

 

23.   How do I request a refund?

If you believe you qualify for a refund, please email external.testing@senecapolytechnic.ca with your request.

Important timing requirements:

Your request must be submitted within 30 calendar days of purchase AND At least 60 calendar days before the voucher's expiration date

Both conditions must be met for your request to be considered. Include your order/transaction number and details of your situation.

 

24.   When will refunds NOT be approved?

Refunds will not be issued if you:

• Selected the wrong examination, voucher, testing format, region, or product
• Did not meet the eligibility requirements
• Changed your mind or no longer wish to take the exam
• Failed to schedule or complete your exam before the voucher expired
• Didn't meet identification, technical, admission, or language requirements
• Arrived late or didn't attend your scheduled exam
• Failed the examination
• Cancelled or rescheduled after the applicable deadline
• Were denied admission due to a violation of provider or Test Centre policies
• Independently purchased another voucher or exam appointment

 

25. If my refund is approved, how will I receive it?

Approved refunds are normally returned to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

Exams & Results

26.   What if I fail my exam?

If you don't pass your exam on your first attempt, you'll need to purchase a new voucher to retake it. The retake policies, including waiting periods and any restrictions, are set by the examination provider and will be included in your exam materials and confirmation emails.

We're here to support your success! If you have questions about preparation resources or scheduling your retake, please reach out.

 

27.   How long does it take to receive exam results?

Result timelines vary by examination and provider. Your confirmation email should include information about when and how you'll receive your scores. If you don't see this information, please contact the examination provider directly or ask us for guidance at external.testing@senecapolytechnic.ca.

 

28.   Will my certification be recognized by employers or institutions?

Seneca does not guarantee that any certification will be recognized by a particular employer, regulator, institution, or professional body. We recommend researching your specific certification's acceptance in your field or region before purchasing.

Support & Contact

29.    What if I have other questions?

Our Test Centres team is here to help!

For voucher orders, delivery, refunds, corrections, or technical issues:

Email: external.testing@senecapolytechnic.ca

Phone: +1-437-312-0728

Hours: Monday–Friday, 8:30 AM–4:30 PM

For appointment scheduling, exam requirements, scores, or provider policies: Contact your examination provider directly (usually PearsonVue or the certification organization).

 

30.    How quickly will I receive a response?

We aim to respond to all inquiries within one (1) business day. During busy periods, responses may take slightly longer, but we'll get back to you as soon as we can.

 

Last Updated: November 1, 2026

For the most current terms and conditions, please visit the Seneca Marketplace or contact us directly.